Support & Contact

Get help with MauzoPlus from our dedicated support team.

📞 Contact Information

Support Channels

• Email: support@mauzoplus.app
• Phone: +254 111 724 214
• WhatsApp: +254 111 724 214
• Live Chat: Available in the app and website

Business Hours

• Monday - Friday: 8:00 AM - 6:00 PM EAT
• Saturday: 9:00 AM - 2:00 PM EAT
• Sunday: Closed

🆘 Getting Help

Before Contacting Support

1. Check Documentation

   • Browse our FAQ
   • Read User Guides
   • Check Troubleshooting

2. Try Self-Service

   • Use in-app help features
   • Check system status
   • Restart the application
   • Clear cache and cookies

When Contacting Support

Please provide:

• Your account email
• Business name
• Description of the issue
• Steps to reproduce the problem
• Screenshots or error messages
• Device and browser information

🎯 Support Tiers

Basic Support

• Email support
• Response within 24 hours
• Basic troubleshooting
• Documentation access

Priority Support

• Phone and email support
• Response within 4 hours
• Advanced troubleshooting
• Priority queue access

Enterprise Support

• Dedicated support manager
• Response within 1 hour
• Custom solutions
• On-site assistance (if needed)

📚 Self-Service Resources

Documentation

• Getting Started Guide
• User Guides
• FAQ
• Troubleshooting

Video Tutorials

• Account setup
• Inventory management
• Sales processing
• Report generation
• Mobile app usage

Community Forum

• User discussions
• Feature requests
• Tips and tricks
• Peer support

🔧 Technical Support

System Requirements

• Web Browser: Chrome, Firefox, Safari, Edge (latest versions)
• Mobile: Android 7.0+ or iOS 12.0+
• Internet: Stable broadband connection
• Storage: 100MB free space

Common Technical Issues

1. Login Problems

   • Check internet connection
   • Verify credentials
   • Clear browser cache
   • Try incognito/private mode

2. Performance Issues

   • Close unnecessary tabs/apps
   • Check internet speed
   • Restart device
   • Update browser/app

3. Data Sync Issues

   • Check network connectivity
   • Force manual sync
   • Restart application
   • Contact support if persistent

📋 Feature Requests

How to Submit

1. In-App Feedback

   • Use the feedback button
   • Describe your request
   • Provide use case details
   • Submit for review

2. Email Requests

   • Send to: feedback@mauzoplus.app
   • Include detailed description
   • Explain business value
   • Provide examples

Request Process

1. Submission Review

   • Initial assessment
   • Feasibility analysis
   • Business impact evaluation

2. Development Planning

   • Feature prioritization
   • Development timeline
   • Resource allocation

3. Implementation

   • Development phase
   • Testing and QA
   • Release planning

🏢 Enterprise Support

For Large Businesses

• Dedicated account manager
• Custom training programs
• Priority feature development
• SLA guarantees
• On-site support options

Contact Enterprise Sales

• Email: enterprise@mauzoplus.app
• Phone: +254 111 724 214
• Schedule Meeting: Book a demo

📊 System Status

Real-Time Status

Check our system status page for:

• Service availability
• Performance metrics
• Planned maintenance
• Incident reports

Status Page: status.mauzoplus.app

Maintenance Windows

• Scheduled Maintenance: Sundays 2:00 AM - 4:00 AM EAT
• Emergency Maintenance: As needed with advance notice
• Updates: Usually deployed during low-usage hours

🎓 Training & Onboarding

New User Training

• Welcome Call: 30-minute orientation
• Setup Assistance: Help with initial configuration
• Feature Walkthrough: Key functionality overview
• Best Practices: Tips for optimal usage

Advanced Training

• Custom Workshops: Tailored to your business needs
• API Training: For developers and integrators
• Administrative Training: For system administrators
• Ongoing Support: Regular check-ins and updates

📝 Feedback & Reviews

We Value Your Feedback

• App Store Reviews: Rate us on Google Play and App Store
• Customer Surveys: Participate in our feedback surveys
• User Interviews: Share your experience with our team
• Feature Testing: Beta test new features

How to Leave Feedback

• In-App: Use the feedback button
• Email: feedback@mauzoplus.app
• Social Media: Follow us on Twitter and Facebook
• Reviews: Leave reviews on app stores

Need immediate assistance? Contact us at support@mauzoplus.app or call +254 111 724 214