Frequently Asked Questions

General Questions

What is MauzoPlus?

MauzoPlus is a comprehensive fintech platform designed for small and medium businesses in Kenya. It provides point-of-sale, inventory management, customer relationship management, and payment processing capabilities.

Who can use MauzoPlus?

MauzoPlus is designed for:

Retail shops and stores
Small and medium businesses
Entrepreneurs and business owners
Anyone looking to digitize their business operations

Is MauzoPlus free to use?

MauzoPlus offers different subscription plans to suit various business needs. Contact us for pricing information and to find the plan that works best for your business.

Features & Functionality

What payment methods does MauzoPlus support?

M-Pesa (Mobile Money)
Cash payments
Card payments (coming soon)
Bank transfers

Can I use MauzoPlus offline?

Yes! MauzoPlus includes offline functionality, allowing you to continue processing sales and managing inventory even when internet connectivity is limited. Data syncs automatically when connection is restored.

How does inventory management work?

MauzoPlus provides comprehensive inventory management including:

Stock level tracking
Low stock alerts
Supplier management
Product categorization
Barcode scanning support

Can I manage multiple shops?

Currently, MauzoPlus supports one shop per account. Multi-location support is planned for future releases.

Technical Questions

What devices are supported?

MauzoPlus works on:

Android smartphones and tablets
iOS devices (iPhone and iPad)
Web browsers (Chrome, Firefox, Safari, Edge)
Desktop computers

Do I need special hardware?

MauzoPlus works with standard devices. For optimal experience, we recommend:

A smartphone or tablet for mobile use
A stable internet connection
A printer for receipts (optional)

How secure is my data?

MauzoPlus implements multiple security measures:

End-to-end encryption
Secure cloud storage
Regular security audits
Compliance with data protection standards

Can I export my data?

Yes, you can export your business data including:

Sales reports
Customer information
Inventory data
Financial reports

Getting Started

Visit our website or download the app
Click “Get Started” or “Sign Up”
Provide your business information
Verify your account
Start setting up your shop

How long does setup take?

Initial setup typically takes 15-30 minutes, including:

Business profile creation
Basic inventory setup
Payment method configuration
Staff account creation

Can I import existing data?

Yes, MauzoPlus supports data import for:

Product catalogs (CSV format)
Customer lists
Basic inventory data

Support & Help

How can I get help?

Check our User Guides
Browse this FAQ
Contact our Support Team
Join our community forum

Is training available?

Yes, we provide:

Online tutorials and guides
Video demonstrations
Live training sessions
One-on-one support

What if I have technical issues?

Our technical support team is available to help with:

Account setup issues
Payment processing problems
Data synchronization issues
App functionality questions

Business & Billing

How does billing work?

MauzoPlus uses a subscription-based model with:

Monthly or annual billing options
Transparent pricing
No hidden fees
Easy cancellation

Can I change my plan?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle.

What happens if I cancel?

Your data remains accessible for 30 days
You can reactivate your account within this period
After 30 days, data may be permanently deleted

Integration & API

Does MauzoPlus integrate with other systems?

MauzoPlus offers:

REST API for custom integrations
Webhook support for real-time updates
Export capabilities for third-party tools

Can I build custom integrations?

Yes, our API allows developers to:

Access business data
Create custom reports
Integrate with external systems
Build custom applications

Still have questions? Contact our support team for personalized assistance.

Public Documentation User Guides